RETURN

Orders can be returned to us within 14 days of receipt. Please note that we can only accept returns that meet our return policy below and are also still within the 14 day time frame.

Refunds will be issued via the original payment method.

Please email us at hej@paulinathelabel.de before returning the jewelry.

RETURN POLICY
- Please contact us first by e mail to announce the return.
- Please make sure items are returned in new and unused condition in the original packaging.
- Please note that we cannot accept returns for personalized jewelry.
- Jewelry that is damaged, soiled, or can be shown to have been worn will not be accepted for return.
- For your return, we cannot accept responsibility for items that have been stolen or lost during shipping.

Unfortunately, since the jewelry label is still in its baby shoes, we cannot cover the cost of return shipping. Thanks for your understanding.