Please note the individual production time in the description of each piece from your order. Once your order has been shipped, you will receive an email with the tracking number.
We are a small company and everything is packed in-house with a lot of love for you. Thank you for your understanding ☺.
GERMANY DHL: approx. 1-3 business days | 4,50 EUR shipping costs. Free shipping for orders over 100 EUR
EUROPE [Austria, Belgium, France, Italy, Netherlands, Spain, Poland, Denmark, Sweden, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Portugal, Romania] DHL: approx. 5-7 working days | 9,90 EUR shipping costs
USA DHL: approx. 5-14 working days | 14,99 EUR shipping costs International shipping does not include any customs duties or import taxes.
Info: If a package cannot be delivered, the customer must pay for the proper return shipping and the original shipping costs. Please note that we do not take responsibility for orders that are deemed delivered or where unsuccessful delivery attempts have been made.
Orders can be returned to us within 14 days of receipt. Please note that we can only accept returns that meet our return policy below and are also still within the 14 day time frame.
Refunds will be issued via the original payment method.
Please email us at email@example.com before returning the jewelry.
RETURN POLICY - Please contact us first by email to announce the return. - Please make sure items are returned in new and unused condition in the original packaging. - Please note that we cannot accept returns for personalized jewelry. - Jewelry that is damaged, soiled, or can be shown to have been worn will not be accepted for return. - For your return, we cannot accept responsibility for items that have been stolen or lost during shipping.
Unfortunately, since our jewelry label is really very small, we cannot cover the cost of return shipping. Thanks for your understanding.
JEWELRY - avoid contact with perfume, cosmetics, body lotion & co. - take off your jewelry before sleeping, sports, water contact and sauna - keep your jewelry in a dry place
CANDLES - please burn in a heatproof candle holder. - as they are made with rapseed wax the candles will drip as they burn. -please burn responsibly and follow safety guidelines. - never leave a burning candle unattended.
Unfortunately, it can always happen with handmade jewelry that something gets broken. We offer a 2-year warranty on our jewelry. Within this warranty period, we will gladly repair/refurbish any piece of jewelry purchased from us free of charge, as long as they are based on material and manufacturing defects.
The warranty does not apply to the following damages: - Damage due to improper use or negligence. -Optical changes, which can occur in the context of normal wear and aging (eg discoloration) - Damage due to improper repair which has not been carried out by us.
REPAIR SERVICE 1) Please send an email with a photo of the broken piece of jewelry, as well as your order number, so that we can be notified of the incoming repair and confirm it to you. Email: Hej@paulinathelabel.de
2) You will receive an email with all further information and the address for your broken jewelry to repair.
3) After your jewelry is repaired, we will send it back to you.