Frequently asked questions
ORDER, SHIPPING & RETURNS
Your order will be made by hand in our small studio in Germany. We need up to 5 working days for this before your jewelry is shipped.
You will then receive a separate email with the shipment tracking for your order as soon as it has been dispatched.
between 1-3 business days.
between 5-7 business days.
between 7-15 business days.
To cancel the order, please send us an email immediately with a request for cancellation: firstname.lastname@example.org
If your jewelry hasn't been dispatched yet, that's no problem. If it is already on the way to dispatch, cancellation is unfortunately no longer possible.
Outside Europe, depending on the country of destination, import or customs duties may apply. The shipping costs do not include duties and taxes, which may be additionally levied upon importation. These must be borne by the buyer himself.
Your order can be returned to us within 14 days of receipt of the goods.
Please send us an email to announce the return: email@example.com
All further information on returns and our guidelines can be found here .