FAQ


SHIPPING

Each piece of jewelry is handmade with love and sustainable made to order. Please note a production time of up to 5 business days before your jewelry is shipped.

Once your order is ready for shipment you will receive an email with the shipping details & tracking number.

GERMANY
approx. 1-4 business days | 4,50 EUR
Free shipping from 150 EUR

 

EUROPE (NON-EU)
approx. 3-7 business days | 9,95 EUR

WORLDWIDE
approx. 6-15 business days | Shipping costs will be calculated at check out

Info:
- If a package cannot be delivered the customer must pay for the proper return and the original shipping costs.
- Please note that we do not take responsibility for orders
that are deemed delivered.

Please note that orders outside the EU may incur customs duties and import taxes. The customer has to pay this himself.

RETURNS

You can return your order within 14 days after receiving the jewelry.

Please contact us beforehand via email so we can register the return and let you know the next steps: Hej@paulinathelabel.de
Refunds will be made via the original payment method.

Please also note our return policy

1) Please contact us in advance by email to announce the return.
2) Make sure the jewelry is still in its original condition and packaging.
3) Jewelery that is damaged, soiled or can be proven to have been worn will not be taken back.
4) Please note that personalized jewelry cannot be returned.
5) The cost of a return label must be borne by the buyer.

REPAIRS

Please email us with a
photo of the broken jewelry and order number so that we can confirm your incoming return.
Hej@paulinathelabel.de

You will receive all further information from us by email.

CARE INSTRUCTIONS

Please find our recommendations below:
- Take off the jewelry before contact with water, sports & sauna
- Be careful with body lotion or perfume
- Storage in a dry place (jewelry bag)
- Cleaning: microfiber/polishing cloth
- Freshwater pearls: Get their most beautiful luster the more often they come into contact with your skin and are worn by you. ☻

MATERIALS

Our clasps and details on bracelets and necklaces are made of 304 gold plated stainless steel in an 18 karat gold plating.

Please note that even stainless steel can discolor after some time with a lot of water contact, chlorine or salt water. This is a normal process and not a reason for complaint.

We only use genuine freshwater pearls, sourced from freshwater pearl farms. Because pearls are a natural product each pearl isunique in shape, color and size