Returns are accepted within 14 days of receipt.
Please note that all products must meet our return policy below.
Once the 14 have passed, we unfortunately are no longer able to accept the return. Refunds will be issued via the original payment method.

No right of withdrawl for personalized jewelry:
The right of withdrawal does not apply to our handmade jewelry that is not prefabricated and for whose production is tailored to the personal needs of the consumer, such as the length or individual names of our bracelets.  (cf. § 312g para. 2 No. 1 BGB). Therefore you have no right to revoke a closed contract and return the goods.

Please email us at hej@paulinathelabel.de before returning the jewelry.

RETURN POLICY

• Please contact us by e mail to announce the return
• Please make sure the pieces are still in their original condition and packaging
• Jewelry that is damaged, soiled, or can be shown to have been worn will not be accepted for return
• Please note personalized pieces can not be returned
• We cannot accept responsibility for items that have been stolen or lost during shipping.
• The buyer has to bear the costs for the return shipment.
• Due to hygienic reasons earrings are non exchangeable.
• No right of withdrawl for personalized jewelry (length or names)